VoIP systems offer significant cost savings over traditional telephone systems. Often, they have lower monthly fees and offer exceptionally low prices for calls, especially international calls. In addition, most VoIP systems have features not found with regular telephone systems, such as voice mail to e-mail and applications that allow you to answer your phone calls, even when you're away from your desk. VoIP services are a great option for home and small business; if you have one phone in your home office or up to ten phones, you can choose a plan that best fits your organization's needs.
In VoIP call center, data packets travel over the Internet Protocol, rather than the traditional switch network. It converts analog signal to digital signals which are carrying by the network. The call center does not own, host, or operate the equipment that the call center runs on, and instead pays a monthly or annual fee to a VoIP service provider to host the call center telephony in their own data center.
A VoIP call center is hosted by a VoIP provider, rather than hosted on-site at a physical location, and routes calls over Internet Protocol. A business VOIP phone system can reduce your monthly phone bill tremendously compared to a traditional business phone system.
This allows call centers to pay for only the service or minutes that they use, rather than paying for the hardware, an IT director, and a place to store the equipment, making it a much more affordable solution.